A straight answer
We will tell you within a couple of days whether we can take someone, and if we cannot, why. Every decline is recorded with a reason, and we are happy to share that record.
For social workers, care coordinators, hospital discharge teams, housing options officers, commissioners and Housing Benefit teams.
We will tell you within a couple of days whether we can take someone, and if we cannot, why. Every decline is recorded with a reason, and we are happy to share that record.
Support plans, risk assessments, safety certificates and housing management records. Ask and we will send them, usually the same day.
Rent and service charges itemised line by line, with the basis of each and our position on Housing Benefit eligibility stated openly rather than buried.
To assess a referral properly, and to place someone safely, we need:
If information is missing we will ask rather than guess. If something significant is withheld and only comes to light after a placement, it usually ends badly for the person, which is what we are all trying to avoid.
Where a person is entitled to aftercare under section 117 of the Mental Health Act 1983, we ask the responsible authority to confirm in writing whether the aftercare funds the accommodation as well as the care.
This matters. Where accommodation is funded under section 117, the person must not be asked to contribute and no Housing Benefit claim should be made. We would rather establish that at the start than get it wrong.
We provide the accommodation and the housing management. Where a separate organisation provides personal care or support, we work alongside them under a written information sharing agreement setting out who tells whom what.
We will share anything affecting a person's ability to sustain their accommodation, and we ask the same in return — particularly any planned change or reduction in support.
Call, or use the form. Either is fine.